Terms of Service · Casana

These Terms of Service govern the use of the Casana mobile application and the website casana.app (together the “Service”).

By creating an account or using the Service, you agree to these Terms.

casana.app

Elia Ritzmann

Mühlegasse 29

8001 Zurich

Switzerland

Email: support@casana.app

Casana is a digital platform for managing and coordinating shared resources such as vacation homes, vehicles, boats, or trailers.

• Calendar and booking features (Stays)

• Management of shared Places

• Group features

• Checklists, rules and emergency information

• Notifications and push messages

• Optional in-app purchases and subscriptions

The scope of the Service may be changed, extended or limited at any time.

• A user account is required to use the app

• Registration is performed via email using passwordless login links

• Users must provide accurate and complete information

• Users are responsible for securing access to their email account

• User accounts are personal and non-transferable

• Optional marketing emails (product updates and tips/reminders) are sent only if you actively opt in and can be unsubscribed at any time

• Mandatory service or legal notices (for example account/security information or contract-related updates) may still be sent even if you unsubscribe from marketing emails

Casana may send service-related communications to the email address linked to the account.

These may include account access messages, support replies, important service information, and notices relating to these Terms or the Privacy Policy.

Optional marketing emails, such as product updates or personalized tips, are sent only in accordance with the user's email preferences.

Unsubscribing from marketing emails does not prevent Casana from sending necessary service-related communications.

Users may only use the Service in compliance with applicable law.

• No unlawful, offensive or discriminatory content

• No uploading of third-party data without consent

• No technical attacks, bots, scraping or manipulation

• No commercial use without permission

• No violation of privacy or personal rights

Users are responsible for all activities carried out under their account.

Casana is based on transparency among members of a Place.

Within a Place, the following data may be visible:

• Names and profile pictures

• Stays with dates, status and notes

• Checklists, attributes, rules and emergency information

• Activities within the Place

By joining a Place, you consent to this visibility.

Responsibility for Place content lies solely with the respective users.

Users retain all rights to their content.

Casana acts solely as a technical platform and does not monitor or verify user content.

Casana makes no warranties regarding the accuracy, completeness or timeliness of user content, including rules, checklists or emergency information.

Users grant Casana a non-exclusive, technically necessary license to process such content.

• Certain features may require payment

• Payments are processed via the App Store and RevenueCat

• Prices and subscription terms are shown in the App Store

• Subscriptions renew automatically

• Refunds are governed exclusively by the App Store’s policies

Right of withdrawal (EU/EEA users): If you reside in the EU or EEA, you have the right to withdraw from a new subscription within 14 days of purchase without giving a reason, unless you have already made use of the paid features (in which case the right of withdrawal lapses). To exercise this right, contact us at support@casana.app before requesting a refund through the App Store.

Casana strives to ensure high availability of the Service.

Interruptions may occur due to maintenance, technical issues or third-party services.

There is no entitlement to uninterrupted or error-free availability.

Casana may modify or discontinue features at any time.

There is no entitlement to the continued availability of specific features.

If a change materially reduces paid core functionality, Casana will provide appropriate notice where reasonably possible.

Casana may suspend or delete user accounts, particularly in cases of:

• Violation of these Terms

• Endangering or deceiving other users

• Abuse of the Service

• Unlawful content or technical attacks

Where the reason does not pose an immediate safety risk, Casana will provide reasonable prior notice before taking action.

There is no entitlement to restoration of a suspended account.

Casana may discontinue the Service in whole or in part at any time.

Users will be informed where reasonably possible.

Upon termination, all usage rights end.

Any refunds are governed by the App Store’s terms.

Casana is liable only in cases of intent or gross negligence.

Liability for indirect damages, loss of profit or data loss is excluded.

The Service is provided “as is” without warranties.

Casana does not guarantee permanent storage or restoration of data.

Users are responsible for backing up important content.

Users are liable for all activities and content associated with their account.

They shall indemnify Casana against all third-party claims.

The processing of personal data is governed by the Privacy Policy.

Privacy Policy

• Users may delete their account at any time

• Data is handled in accordance with the Privacy Policy

• Group-related content may remain in anonymized form

All rights to software, design, trademarks and content remain with Casana.

Any use outside the intended Service is prohibited.

Casana is not liable for service failures caused by events beyond reasonable control, including outages of third-party services, networks or force majeure.

Casana may amend these Terms at any time.

Material changes will be communicated in advance via email or an in-app notice.

For changes that affect paid features or subscriptions, active acknowledgment may be required before continued use.

Continued use of the Service after the notice period constitutes acceptance of the updated Terms.

In the event of a dispute, we encourage you to contact us first at support@casana.app.

Casana will endeavour to respond and resolve the matter within 30 days.

If no resolution is reached, the dispute shall be subject to the jurisdiction set out in section 22.

EU users may also use the European Online Dispute Resolution platform: LINK:https://ec.europa.eu/consumers/odr|ec.europa.eu/consumers/odr

If individual provisions of these Terms are invalid or unenforceable, the remaining provisions shall remain unaffected.

• Governing law: Switzerland

• Place of jurisdiction: Zurich, Switzerland

Questions regarding these Terms:

Email: support@casana.app